Real Time Status

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Contents

Overview

This is the area of the portal that you will probably end up using the most. Under the Real Time Status you can get real time information about the current load and any issues with the services on all your servers.

What you will see under the real time status section is all servers that have an issue related to high load, too many processes being ran simultaneously, excessively large mail queue or an issue with one or more of the monitored services.

It is recommended to check the Server Groups documentation under the General section for more information how to setup monitored servers, create new server groups, add a server to an existing group and how to change what services are monitored by default.

Display / Usage

By default when your first access the Real Time Status screen (or if you have removed all previously added boxes) you will see a single monitoring box that will list servers from all server groups you have created. We will explain how to add/remove server groups and how to add new boxes and change in which of them a specific server group is displayed later. Let's take a look at the columns available for the Real Time Status screen.

Real time status.png

Server

First you have the “Server” column. This will display the server name for the server that is experiencing issues. The server name reflects the name you have entered when adding the corresponding server via the Server Groups section.

Load

Next is “LOAD”. This column will display the current average load for the server. These are particularly useful statistics and greatly help you to constantly monitor all your servers for issues related to excessive load. When you see that a server load is rising above the expected average values, this will be a sign to proceed with a deeper investigation and determine the cause of the issue.

Procs

“Procs” will show you the number of processes currently running on the server. It will help you immediately notice servers with an abnormal amount of running processes.

Queue

“Queue” will display how many email messages are currently in the server queue. This is a great option that will help you identify servers that are experiencing problems with email delivery. Whether the queued messages are spam attempts, a legit user trying to abuse the service by sending an excessive amount of email messages at once or possibly a problem with the mail server functionality - you will be immediately notified and you will be able to take the appropriate actions.

Services

The “Services” column is the most important in the monitoring box. It will display all monitored services that are currently marked as down for this server.

It is a built in functionality of the Guardian running locally for each hosting server to constantly monitor the services and automatically fix any issues that arise. In case a service is displayed as down it is a sign that the problem is more complicated and the Guardian was not able to fix it automatically. At this point it is good to go forward with manual checks as this might indicate a very serious issue.

Note that you can adjust the services that are monitored via the “Server Groups” section. Those can be adjusted per server or per group depending on your needs.

Configuration

Configuring Separate Boxes for Different Server Groups

The General options for Real Time Status section can be accessed via the Gear icon in the upper right. Here you can remove existing boxes or add new ones. The removal is easily accomplished by clicking the Remove link for the corresponding Grid. To add a new box just enter the desired name in the text box and click the Add New button. Once a new box is added you can adjust the settings for it via the Monitoring Options for the specific box.

Monitoring Options

Real time status conf.png The actual thresholds for the LOAD, Processes and Queue can be adjusted using the gear icon for each box. If any of the values is above the threshold the server will be displayed in the corresponding monitoring box. Note that it is enough only one of the values to be over the threshold and the server will be displayed in the Guardian Real Time Status. Also if any of the monitored services is marked as down – the server will appear in the corresponding box with a notification under the Services column.

The other options available in the options screen for each box will allow you to:

  • Adjust the font size for the box.
  • The Blink option will make each critical issue and values over the threshold to blink in the monitoring box
  • The Bold option – much like Blink will make each critical issue and values over the threshold to be displayed in bold letters.
  • If Sound is checked an audio warning will be played each time the monitoring box refreshes and there is service that is marked as down.

The other 2 options available are to Add and Remove monitored server groups from the box.

Via the “Add group” button you will be able to add any server group which is currently not displayed under the current box. Respectively, using the “Remove group” button you can remove groups displayed under the current box. Note that adding a server group to a box will automatically remove it from other boxes in the monitoring section. This way you can have a single server group displayed under a single box only and thus avoid confusion from one issue being reported multiple times.

To apply the options you have changed, click the “Save” button. Options will be changed for the next time the monitoring box reloads.

Important: Note that the Additional boxes as well as the specific Monitoring options are saved in the Browser Cookies. In other words options are browser specific and can be adjusted according to the specific needs of the current user on different computers.

Disable the Additional Information window

To disable this window you have to run this script:

/usr/local/1h/bin/stop_portal_help.sh
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